"Can I trust this site?" is exactly the right question to ask, especially when sending flowers to someone you love. Flowers are a gift experienced in a single moment when the recipient sees them; if they arrive late, don't look like the photo, or never arrive at all, that moment can't be recovered. We created this page not as a sales page but as a checklist: in one place you'll find who we are, what happens to your order, what we do if something goes wrong, and where you can verify all of it.

Heryerbitki at a glance

All of the information below can be verified through official records. Our company details are also available on our Company Information page.

How can you tell a flower site is trustworthy? 9 checks

Whichever site you order from, we recommend checking these nine points before you pay. For each one, we've noted where Heryerbitki stands and how you can verify it.

Your order step by step: what do you see at each stage?

The easiest way to trust a flower site is being able to see where your order is at every stage. At Heryerbitki, an order follows this path:

1. Choosing the area and product: First you select the recipient's province and district. Only products that can actually be delivered to that area and time slots still available that day are listed. We never accept an order we can't deliver.
2. Payment: When paying by card, your bank's verification screen opens. Once payment is complete, you receive order confirmation by SMS and e-mail.
3. Preparation: Your flowers are prepared to order, with fresh flowers on the day. Pre-made products are never sent.
4. Photo approval: A photo of the prepared flowers is sent to you. They go out for delivery with your approval.
5. Out for delivery: You're notified when the courier sets off; you can follow the status in real time on the Order Tracking page or in the app.
6. Delivery: You're notified by SMS and e-mail once delivery is complete. If the recipient isn't at the address, we call the recipient first, and if they can't be reached, we call you.

Photo approval: the flowers you see are the flowers delivered

The most common problem with ordering flowers online is that what arrives doesn't look like the image on the site. We solved this with one simple rule: once your flowers are prepared, a photo is sent to you before delivery, and they don't leave until you approve. This step has been standard on every order since 2025.

Photo approval gives you two things. First, you see the design, colors and size of the arrangement before it reaches the recipient. Second, if something isn't as you expected, you can flag it before the flowers leave, while it can still be fixed. If a flower variety is unavailable due to the season, an equivalent flower of the same color and value is used, and you'll see that in the photo too.

We're not a marketplace: who prepares your order?

Some flower sites pass the orders they receive to another florist in the area, so you never know who actually made your order. At Heryerbitki, the order chain stays within one system and under one responsibility:

• Istanbul: Prepared by our own florists and delivered by our own courier team. Average delivery time is 90 minutes.
• Partner provinces: In Ankara, İzmir, Eskişehir, Antalya, Bursa, Kocaeli and other provinces where we have a partner store, your order goes to our partner in the recipient's city, where the flowers are freshly prepared. All 24 partner stores run on the same technology platform and are managed centrally.
• Other provinces: To areas without a partner store, we send only products suited to long journeys, in special shock-resistant boxes. Unsuitable products simply aren't listed for those areas.

You can see how we deliver to each area on our Flower Delivery Areas page.

Delivery hours and coverage

We also deliver on weekends, public holidays and religious holidays. As demand rises on special occasions, we recommend ordering a day in advance. For current hours, see our Opening Hours page.

Payment security and price transparency

• Payment methods: Credit card, debit card and bank transfer/EFT. Installment options for cards from partner banks are shown on the payment screen.
• Card security: Card payments go through the bank's 3D Secure verification; payment is completed with the one-time password your bank sends you.
• No payment on delivery: Payment is taken only when you place your order. Our courier will never ask you or the recipient for any fee of any kind on delivery.
• No surprise fees: All prices shown include VAT. Same-day delivery is free; if there is a fee for delivery to remote areas, it is shown in the order summary before payment.
• Invoice: Your e-archive invoice is issued automatically once your order is completed and sent to your email. For a corporate invoice, simply enter your company name and tax number.
• Bank transfer/EFT: Our account details appear only on our Bank Details page and in your order confirmation email. All accounts are in our company's name.

What do we do if something goes wrong?

No delivery network is flawless; what matters is that it's clear in advance, and in writing, what happens when a problem arises. Here are our commitments:

How long does a refund take? Once a cancellation or return is approved, the amount is refunded to the same payment method and appears in your account within 7–14 business days, depending on your bank.

Right of withdrawal: Because cut flowers and arrangements are perishable, they are excluded from the right of withdrawal under distance selling regulations. This rule does not apply to products that arrive damaged, incomplete or different. For non-perishable products such as roses in a box, artificial trees, vases and accessories, you may exercise your right of withdrawal within 14 days, provided they are unused and their packaging is intact.

How do we handle complaints?

As a company delivering tens of thousands of orders every year, receiving complaints is inevitable; we see a complaint not as something to hide, but as a process to fix. One of the most common pieces of feedback from our customers was that it was hard to reach us when a problem occurred. That's why we've revamped our support system:

• Live Help: If you've placed an order, write to us via Live Help on the My Orders page. Your order details are automatically forwarded to our team, so there's no need to look up your order number or wait.
• WhatsApp support line: 0551 384 86 68 for pre-order questions.
• Email: info@heryerbitki.com
• Hours: Live Help and WhatsApp are open every day from 08:30 to 21:00.

We also monitor and respond to complaints posted on public complaint platforms. However, the fastest solution is always Live Help, because your entire order record is right in front of our team there.

Beware of suspicious messages claiming to be from Heryerbitki

Fake messages using the names of well-known brands are seen in every industry. To protect yourself, keep the following in mind:

• Our only official website is heryerbitki.com. Do not order from similar-looking addresses.
• Our official WhatsApp line is 0551 384 86 68.
• We will never ask by phone, SMS or WhatsApp for your card number, expiry date, CVV code or the one-time password sent by your bank. Payment is made only on the payment screen of our website and app.
• Our courier will never ask for any payment or "additional delivery fee" on delivery.
• If you receive a suspicious message, forward it to info@heryerbitki.com.

Your personal data

Your and the recipient's information is used solely to prepare and deliver the order; it is never sold to third parties or shared for marketing purposes. Promotional messages are sent only if you've given permission, and you can unsubscribe from any message. If you'd like to send flowers anonymously, simply leave the card note unsigned; our courier does not share sender information with the recipient. Details are available in our Privacy Notice and Privacy Agreement, and you can use the KVKK Application Form for your requests.

Who founded Heryerbitki, and who is responsible?

Heryerbitki was founded in Istanbul in 2019 by Gökay Günaydın and Aysu Günaydın. The company has grown to this day without outside investment, by reinvesting its own earnings. We operate from Istanbul with a team of more than 50 people, from florists and couriers to our technology team and customer representatives. You can read our full story on our About Us page.

Frequently asked questions

Is Heryerbitki trustworthy?

Yes. Heryerbitki is the platform of AG Süs Bitkileri San. ve Tic. A.Ş., operating since 2019; it is registered with MERSİS and the trade registry and has delivered 500,000+ successful orders. When each order is prepared, a photo is sent to the customer and it goes out for delivery upon approval.

Is Heryerbitki a real company, and where is it located?

Yes. Our registered trade name is AG Süs Bitkileri Sanayi ve Ticaret Anonim Şirketi. Our head office is at Tatlısu Mah. Elalmış Cad. No:52/2 Ataşehir / Istanbul, and our warehouse is in Gebze / Kocaeli. Our MERSİS number is 0009149353200001.

Is Heryerbitki a scam?

No. Heryerbitki is a registered joint-stock company that issues an invoice for every sale and accepts payment only through a bank-verified payment screen. If you receive a message in Heryerbitki's name asking for card details or a password, it is not from us; please report it to info@heryerbitki.com.

Are my card details safe?

Card payments are completed through the bank's 3D Secure verification with a one-time password sent by your bank. We never ask for your card details by phone, SMS or WhatsApp.

Is payment made on delivery?

No. Payment is taken only when you place your order, by credit card, debit card or bank transfer/EFT. The courier does not collect any fee on delivery.

Will the flowers look like the photo?

The design, colors and flower types are prepared as shown in the image. When your flowers are ready, a photo is sent to you and they go out for delivery with your approval, so you see in advance exactly what the recipient will get.

What happens if my flowers arrive late or don't arrive at all?

We stick to the time slot you choose. In the rare event of a delay, we'll notify you in advance. For an undelivered order, a new delivery is arranged or you are refunded, as you prefer.

How long does a refund take?

Once the return is approved, the amount is refunded to the same payment method; it appears in your account within 7–14 business days, depending on your bank.

Is Heryerbitki a marketplace?

No. Orders are not passed on to third-party florists. In Istanbul, our own florist and courier team prepares and delivers orders; in other cities, our 24 centrally managed partner stores do.

Where can I submit a complaint?

If you've placed an order, the fastest way is Live Help on the My Orders page. For pre-order questions, use WhatsApp 0551 384 86 68 or info@heryerbitki.com. Support is open every day from 08:30 to 21:00.

Which cities does Heryerbitki deliver flowers to?

In Istanbul we deliver with our own couriers in an average of 90 minutes; in Ankara, İzmir, Eskişehir, Antalya, Bursa, Kocaeli and other cities with partner stores, we deliver the same day. To cities without a partner store, we ship products suited to long journeys in special boxes.

Last updated: October 3, 2026. The information on this page is updated whenever it changes.