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INFORMATION TEXT REGARDING THE PROCESSING OF CUSTOMER PERSONAL DATA

AG Süs Bitkileri San. ve Tic. A.Ş. ("Heryerbitki"), as the data controller under the Law No. 6698 on the Protection of Personal Data ("the Law"), would like to inform you about the processing of your personal data.

1. Data Controller

Your personal data is processed by AG Süs Bitkileri San. ve Tic. A.Ş., acting as the data controller.

  • Address: Tatlısu Mah. Elalılmış Cad. No:52, Ümraniye/Istanbul
  • Phone: 0(850) 340 44 55
  • Email: info@heryerbitki.com

2. Personal Data Processed and Processing Purposes

a) During the Membership and Account Creation Process:

  • Data processed: Name, surname, email address, phone number, password (encrypted)
  • Purpose: To establish and fulfill the membership agreement and to ensure account security.
  • Legal basis: Formation and performance of the contract.

b) During the Ordering and Delivery Process:

  • Data processed: Name, surname, phone number, delivery address, recipient information, order note, billing information.
  • Purpose: To receive orders, prepare and deliver flowers/plants, and issue invoices.
  • Legal basis: Performance of a contract, legal obligation.

c) During the Payment Process:

  • Data processed: Credit card/debit card information (in encrypted form, not stored by Heryerbitki), bank account information (for return transactions)
  • Purpose: To process the payment and issue a refund.
  • Legal basis: Performance of a contract, legal obligation.

d) In the Communication and Customer Service Process:

  • Data processed: Name, surname, email, phone number, complaint and request content, interview recordings.
  • Objective: To respond to customer requests, manage complaints, and improve service quality.
  • Legal basis: Performance of the contract, legitimate interest.

e) During the Marketing Process (With Explicit Consent):

  • Data processed: Email, phone number, shopping preferences, interests.
  • Purpose: To provide information on campaigns, discounts, and new products, and to offer personalized recommendations.
  • Legal basis: Explicit consent

f) During Website Usage:

  • Data processed: IP address, browser information, device information, cookie data, page view and click data.
  • Objective: To measure website performance, improve user experience, and ensure information security.
  • Legal basis: Legitimate interest, explicit consent (for marketing cookies)

3. Transfer of Personal Data

Your personal data will be processed for the purposes stated above:

  • For the preparation and delivery of your order , please contact our network of contracted florists/dealers.
  • Payment institutions and banks for payment processing.
  • To cargo/courier companies for delivery services
  • To authorized public institutions and organizations within the scope of legal obligations.
  • To service providers for technical infrastructure and support services
  • We provide analytics and marketing services to business partners (with your explicit consent).

It can be transferred.

4. Method of Collecting Personal Data

Your personal data is collected through automated and non-automated methods via the www.heryerbitki.com website, mobile application, call center, email, social media channels, live support line, and cookies.

5. Your Rights as a Data Subject

According to Article 11 of the Law, you have the following rights:

  • To find out whether your personal data is being processed.
  • You can request information regarding the processing of your personal data.
  • To learn the purpose for which your personal data is processed and whether it is being used appropriately for that purpose.
  • Knowing the third parties to whom your personal data is transferred, whether domestically or internationally.
  • You can request the correction of your personal data if it is incomplete or inaccurate.
  • You can request the deletion or destruction of your personal data within the framework of the conditions stipulated in Article 7 of the Law.
  • Requesting notification of correction, deletion, and destruction processes to third parties to whom personal data has been transferred.
  • You have the right to object to an outcome that is unfavorable to you, resulting solely from the analysis of processed data by automated systems.
  • The right to claim compensation for damages incurred as a result of the unlawful processing of personal data.

6. Application Method

To exercise your rights mentioned above:

  • You can apply by emailing kvkk@heryerbitki.com along with documents identifying your identity.
  • Online Form: You can fill out the form on the page www.heryerbitki.com/kvkk-basvuru-formu.
  • You can apply by mail, either through a notary public or by registered mail with return receipt requested, to the following address : AG Süs Bitkileri San. ve Tic. A.Ş. - Tatlısu Mah. Elalılmış Cad. No:52, Ümraniye/İstanbul.

Your applications will be processed free of charge as soon as possible, and no later than 30 (thirty) days, depending on the nature of the request.

Last updated: February 11, 2026